Privacy Policy

Effective from : 21st September 2021

Information include in our privacy policy :

  1. Information We Gather
  2. Why We Gather The Information
  3. Advertising (Targeted)
  4. Changes To Our Privacy Policy
  5. Contacting Us
  6. Data Deletion

At Family Confectionery Sdn Bhd, we understand the concern about one's privacy of our beloved customers. The purpose of this Privacy Policy is to depict the personal information practices of Family Confectionery Sdn Bhd with respect to our beloved customers and individuals that visit our website on how the information gathered is used.

  1. Information We Gather
    When customers visit the website, we may gather some personal information about them. Some examples of the information we may gather include :
    • Information regarding the transaction which includes product purchased, the price , the method used for payment and the payment details.
    • Some personal details which include name of customer, address of delivery , email address , phone number , date of birth and other extra necessary contact information if needed.
    • Customer’s account information which include username , password and other credentials used to login or access our website or to purchase Family Confectionery Sdn Bhd’s products.
    • Some other optional personal information in which you choose to communicate with Family Confectionery Sdn Bhd.
    Conditions in which you have to provide personal information includes when you are :
    • Ordering products on our website
    • Purchasing products on our website
    • Requesting to receive updates and newsletter from us
    • Submitting feedback or providing us some information
    • Using some interactive features on our website.
  2. Why We Collect The Information
    The information gathered will be used for one or more of the many purposes stated below :
    • To communicate & interact with you
    • To provide services to you
    • To process your request and orders or refunds
    • To reply to your questions and feedbacks
    • To update you on our latest promotions and what’s new on our menu through SMS, phone call, email, Whatsapp or any other legal communication channel
    • To analyse your Personal Data either separately or together with other individuals
    • To maintain and update our internal record keeping
    • For registration for a user account with Family Confectionery Sdn Bhd
    • For internal administrative uses and/or
    • For other purposes needed to operate and sustain Family Confectionery Sdn Bhd’s business.

The information gathered on the website is used to enhance the user experience with our company or when processing your orders. The information we gathered will not be shared , sold or revealed unless it was already described in the Privacy Policy or required by Law. Anything you have submitted like pictures and reviews to our social media platforms like Facebook and Instagram may be displayed publicly for advertising purposes.

Your data may be allowed to be accessed by known and trusted third party vendors for them to carry out service and maintenance to the site or other services our company may need from time to time. We use a known delivery company and they will have access to your mailing data for them to deliver the products to you to complete your order.

We also will disclose in order to obey a subpoena, court order, administrative or governmental order, or any other necessity of law.

3. Advertising (Targeted)
On our website, information regarding your online activities may be gathered for the purpose of supplying ads that are specifically related to your point of interest. This section is to provide our customers some insight and explain how customers can make their decision.

Family Confectionery Sdn Bhd may process and use your personal data to send you greetings on special occasions and some updates or news regarding what has been going on recently at Family Confectionery Sdn Bhd by the method of SMS, telephone call , email or other social media platforms owned by Family Confectionery Sdn Bhd.

4. Changes To Our Privacy Policy
This Privacy Policy is subjected to change every now and then. If there are any changes made to the Privacy Policy, a revised version will be posted here and the effective date located on top will also be changed. Customers are encouraged to regularly check for the most up to date version of this Privacy Policy. Family Confectionery Sdn Bhd reserves the rights to make changes to this privacy policy without prior notice.

5. Contacting Us
Family Confectionery Sdn Bhd
32&32A, Jalan Lapangan Siber 8,
Bandar Cyber Ipoh,
31350 , Ipoh , Perak

You can also reach us at :

: 016 5284 402
: 011 2056 8320