Refund Policy

Before proceeding with your orders, there are a few things you should know.

  • For a 100% refund, the cancellation for the bill must be done not less than 72 hours before the collection time set when ordering the cake.
  • Customers are required to check the cake when collecting or receiving to ensure the condition is ok.
  • If the cake is physically damaged after the customer has checked the condition of the cake, they are not entitled for a refund.
  • Customers are not entitled for a refund if the cake is still in good condition when leaving our outlets.
  • A refund is only applicable when cases of unpredictable changes of plans that cannot be controlled happen.
  • Changes to the refund policy will be made regularly so customers are encouraged to refer to it every so often.
  • Family Confectionery Sdn Bhd reserves the rights to make changes to this refund policy without prior notice.

Please provide the following details to proceed your refund
IC Number:
Bank Account Number:
Bank Name:

Please allow a term of 5-7 working days for the process to take place.